At Rika Beauty & Spa Bali, we are committed to providing a seamless, worry-free experience for every booking and purchase. This policy outlines how we handle appointment cancellations, treatment concerns, and product returns.
Appointment Cancellations & Rescheduling
We understand that plans can change. Should you need to cancel or reschedule a treatment, please notify us at least 4 hours in advance by phone or WhatsApp at +62 813-3874-8032, allowing us to offer the slot to another guest.
Deposits paid for extended bookings or treatment packages may be transferred to a new date with reasonable notice. Deposits are non-refundable for cancellations made with less than 4 hours’ notice or in the case of a no-show.
Not Happy With Your Treatment?
Your comfort and satisfaction are our top priority. If any aspect of your treatment does not meet expectations, please inform our team before leaving, or contact us within 48 hours of your visit. We will review the matter and, where appropriate, offer a complimentary touch-up or partial refund.
Shop Product Returns
We accept returns on beauty and spa products purchased through our shop within 14 days of purchase, provided the item is unused, unopened, and in its original packaging, along with proof of purchase. For hygiene reasons, opened skincare, cosmetic, and personal care items cannot be returned unless faulty.
Refunds
Once a return or refund request is approved, we will process it to your original method of payment. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Need Help?
For questions about cancellations, treatments, or product returns, please contact us by phone or WhatsApp at +62 813-3874-8032, by email at rikaspabali@gmail.com, or visit us at Jl. Raya Uluwatu, Ungasan, Bali. We are open daily from 9:00 AM to 9:00 PM.